Terms of service
OVERVIEW
Welcome to Chicpaw. The terms “we,” “us,” and “our” refer to Chicpaw. Chicpaw operates this website and online store, including all related information, content, features, products, and services, to provide customers with a convenient shopping experience.
These Terms of Service govern your access to and use of chicpaw.us and apply to all visitors, customers, and users of our website. By accessing our website or purchasing products from us, you agree to be bound by these terms and our applicable policies. If you do not agree to these terms, please do not use our website.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are legally permitted to enter into a binding agreement under applicable law.
You agree not to use our products or services for any unlawful purpose or violate any applicable laws or regulations while using our website.
You must not transmit viruses, malicious code, or other harmful materials through our website. Any violation of these terms may result in the suspension or termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for legitimate reasons, subject to applicable law.
You understand that information you submit, excluding payment card information, may be transmitted across various networks and adapted to technical requirements. Payment information is handled by applicable payment processors using their systems and security measures.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written permission.
SECTION 3 - PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, images, dimensions, colors, materials, and other details accurately. However, actual product appearance may vary due to lighting, screen settings, photography, or manufacturing differences.
Customers are responsible for reviewing product specifications, dimensions, assembly requirements, and other relevant details before placing an order.
Product availability may change without notice. We reserve the right to discontinue products or limit quantities where reasonably necessary. If a product becomes unavailable after an order is placed, we may contact you regarding cancellation and any applicable refund.
SECTION 4 - PRICES AND BILLING
Product prices and applicable charges are displayed during the purchasing process. Prices and promotions may change without prior notice, but changes will not ordinarily affect orders already accepted, except where required by law or where a genuine pricing or listing error needs to be corrected.
You agree to provide current, complete, and accurate billing, payment, and contact information when placing an order.
We reserve the right to cancel or refuse orders where reasonably necessary, including suspected fraud, unauthorized transactions, payment failures, inventory problems, or pricing errors. If payment has already been collected for an order that we cancel, we will arrange an applicable refund in accordance with the law.
SECTION 5 - ORDERS AND CANCELLATIONS
Submitting an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.
Please review your order details, shipping address, and contact information before completing checkout.
If you wish to change or cancel an order, contact us as soon as possible at sales@chicpaw.us. We will make reasonable efforts to accommodate requests before processing or dispatch. Once an order has been processed, packed, or handed to the carrier, cancellation or modification may no longer be possible.
Approved cancellations and refunds will be handled in accordance with our Order Cancellation Policy and applicable law.
SECTION 6 - SHIPPING AND DELIVERY
Orders totaling $150 or more qualify for free standard shipping. Orders below $150 are subject to a standard shipping fee of $7.95, unless a different charge is displayed at checkout or a promotion applies.
Orders generally require 1–3 business days for processing. After dispatch, standard delivery is estimated to take 5–10 business days. These timeframes are estimates and are not guaranteed delivery dates.
Delivery may be affected by carrier operations, weather, holidays, remote locations, or other circumstances beyond our reasonable control. Customers are responsible for providing a complete and accurate shipping address.
For additional details, please review our Shipping Policy.
SECTION 7 - RETURNS AND REFUNDS
Returns and refunds are subject to our Return and Refund Policy.
Customers should contact us before returning an item to receive instructions. Products generally must be unused and in their original condition to qualify for a change-of-mind return. Items that have been assembled, modified, or damaged after delivery may not qualify, except where required by law or otherwise approved by Chicpaw.
If an item arrives damaged, defective, or incorrect, please contact our customer service team with your order details and supporting photographs so we can review the issue and explain the available options.
Nothing in these terms limits consumer rights that cannot legally be excluded.
SECTION 8 - OPTIONAL THIRD-PARTY TOOLS
Our website may provide access to third-party tools or services that we do not own or control. These tools are provided subject to their availability and applicable terms.
Your use of third-party tools is at your own discretion. We are not responsible for third-party services beyond our reasonable control, except where responsibility cannot legally be excluded.
SECTION 9 - THIRD-PARTY LINKS
Our website may contain links or references to third-party websites or services. We do not control or guarantee the accuracy, availability, or content of those external resources.
Visiting third-party websites is at your own discretion. Please review their terms and privacy policies before providing personal information or making transactions.
SECTION 10 - PERSONAL INFORMATION
The collection and use of personal information through our website are governed by our Privacy Policy.
We may process information necessary to manage orders, process payments, arrange deliveries, respond to inquiries, prevent fraud, and maintain website operations, in accordance with applicable privacy laws.
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors, update information, or cancel affected orders when permitted by law. If an order cannot be fulfilled as agreed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.
SECTION 12 - PROHIBITED USES
You may not use our website or its content:
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For any unlawful purpose.
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To violate applicable laws or regulations.
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To infringe upon our intellectual property rights or those of others.
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To submit false, misleading, or fraudulent information.
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To transmit malicious code or interfere with website security.
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To collect or misuse other users’ personal information without authorization.
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To interfere with the normal operation of our website or services.
We reserve the right to restrict access or terminate use of our services when reasonably necessary to address violations, subject to applicable law.
SECTION 13 - DISCLAIMER OF WARRANTIES
Our website and services are provided on an “as available” basis, except as otherwise required by applicable law.
We do not guarantee uninterrupted website access, error-free operation, or that all website information will always be current and complete.
Nothing in this section excludes any product warranty or consumer protection right that cannot legally be excluded or limited.
SECTION 14 - LIMITATION OF LIABILITY
To the extent permitted by applicable law, Chicpaw will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such losses are not reasonably foreseeable or otherwise recoverable under applicable law.
Nothing in these terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot legally be excluded or limited.
SECTION 15 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses that Chicpaw reasonably incurs as a result of your unlawful use of the website or material violation of these terms, where such losses are legally recoverable.
Nothing in this section requires you to waive any rights that cannot legally be waived.
SECTION 16 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
SECTION 17 - TERMINATION
These terms remain effective unless terminated by you or us in accordance with applicable law.
We may suspend or restrict access to our website where reasonably necessary, including when we reasonably believe that a user has violated these terms or poses a security risk. Any rights or obligations that arose before termination will remain subject to applicable law.
SECTION 18 - ENTIRE AGREEMENT
These Terms of Service, together with the policies published on our website, govern your use of our website and services.
Our failure to enforce a provision does not constitute a waiver of that provision. Any waiver or modification must be consistent with applicable law.
SECTION 19 - GOVERNING LAW
These Terms of Service are governed by the laws applicable in North Carolina, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.
Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law. Nothing in this section limits mandatory consumer rights.
SECTION 20 - CHANGES TO TERMS OF SERVICE
We may update these Terms of Service from time to time. The revised version will be posted on this page with an updated revision date where appropriate.
Your continued use of our website after changes are posted constitutes acceptance of the revised terms to the extent permitted by law. We encourage you to review this page periodically.
SECTION 21 - CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us using the information below.
Store Name: Chicpaw
Website: chicpaw.us
Email: sales@chicpaw.us
Phone: +1 (704) 497-4627
Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Address: 15630 Gathering Oaks Dr, Huntersville, NC 28078-5673, United States
Last Updated: October 10, 2026