Refund policy

Last Updated: October 10, 2026

At Chicpaw, we want you to feel confident when shopping for furniture. This Return and Refund Policy explains the conditions for returning sofas, chairs, and other furniture products, as well as how refunds and replacements are handled.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, an item should generally meet the following conditions:

  • The item is unused and in its original condition.

  • The item has not been assembled, installed, or modified, unless the return is related to a confirmed defect or other issue covered by applicable law.

  • All original parts, accessories, hardware, manuals, and packaging are included where reasonably available.

  • The product is free from damage caused by improper use, assembly, storage, or handling after delivery.

  • You provide your order number or other proof of purchase.

Because furniture can be bulky and may be difficult to repack, we recommend inspecting the product and reviewing its dimensions and specifications promptly after delivery.

Some products may have additional return conditions stated on their product pages. Any such conditions will be applied subject to applicable law.

Items That May Not Be Eligible for Return

Unless required by applicable law or approved by our customer service team, the following items may not qualify for a standard change-of-mind return:

  • Furniture that has been used extensively, modified, or damaged after delivery.

  • Items with missing essential parts, hardware, or accessories.

  • Products that have been assembled or installed and cannot reasonably be returned to their original condition.

  • Custom-made, personalized, or specially ordered items identified as non-returnable before purchase.

  • Items returned without prior authorization.

These limitations do not affect any rights you may have regarding defective, damaged, misrepresented, or incorrectly supplied products under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your furniture arrives damaged, defective, incomplete, or different from the item you ordered, contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected item, packaging, and any visible damage, where applicable.

Please retain the packaging and damaged components where reasonably possible until we provide further instructions.

After reviewing your request, we will explain the available resolution. Depending on the circumstances, this may include replacement parts, a replacement product, a return, a refund, or another appropriate remedy in accordance with applicable law.

For confirmed issues involving damaged, defective, or incorrect items, we will explain the applicable return shipping arrangements before you send anything back.

How to Request a Return

To request a return, contact our customer service team before shipping the item back.

Please include your order number, the product you wish to return, and the reason for your request. If the item is damaged or defective, please also provide photographs where possible.

Our team will review your request and, if approved, provide return instructions, including the appropriate return destination and any applicable shipping arrangements.

Please do not send furniture to our business address unless we specifically confirm that it is the correct return location.

Return Shipping Costs

For approved change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated or required by applicable law.

Furniture return shipping costs may vary depending on the item's size, weight, packaging, and shipping destination. We recommend confirming the estimated return shipping cost before sending an item back.

If a return is necessary because an item is confirmed to be damaged, defective, or incorrect, we will explain the applicable shipping arrangements and any costs we will cover.

Original shipping charges for change-of-mind returns may be non-refundable, except where otherwise stated or required by applicable law.

Refund Process

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. The actual timing may depend on your bank, card issuer, or payment provider.

If a refund is not approved, we will explain the reason where appropriate and advise you of any available options.

Any refund deductions, including applicable return shipping costs, will be communicated where required and will be handled in accordance with applicable law.

Exchanges and Replacement Parts

If you receive a damaged or defective furniture item, contact us to discuss the available options. Depending on the issue and product availability, we may offer replacement parts, a replacement item, a refund, or another appropriate solution.

If you would like a different color, size, or style because of a change in preference, you may need to return the original item, if eligible, and place a new order.

Exchanges and replacement products are subject to availability and applicable return conditions.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already been shipped, you may need to follow the return process described in this policy, subject to eligibility and applicable law.

Please refer to our Order Cancellation Policy for additional information.

Returns for Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking information, if available.

We will review the shipment status and determine the appropriate next steps. Refunds or replacements for lost or undelivered orders will be handled according to the circumstances, carrier information, and applicable law.

Contact Us

If you have questions about returns, refunds, replacements, or damaged furniture, please contact us using the information below.

Store Name: Chicpaw

Email: sales@chicpaw.us

Phone: +1 (704) 497-4627

Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET

Business Address: 15630 Gathering Oaks Dr, Huntersville, NC 28078-5673, United States

Thank you for choosing Chicpaw. We appreciate your business and will do our best to assist you with your return or refund request.