Last Updated: October 10, 2026
At Chicpaw, we understand that plans can change. This Order Cancellation Policy explains how customers can request an order cancellation, how refunds are handled, and what to expect if an order has already been processed or shipped.
Order Cancellation Requests
If you need to cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests submitted before the order has been processed or prepared for shipment.
To request a cancellation, please provide your order number, full name, and the email address used when placing the order.
Email: sales@chicpaw.us
Phone: +1 (704) 497-4627
Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Orders That Have Not Been Processed
Orders that have not entered processing may generally be canceled without a cancellation fee. Once we receive your request, our team will review the order status and confirm whether cancellation is possible.
If the cancellation is approved and payment has already been collected, the applicable refund will be issued to the original payment method where practicable.
Orders That Have Already Been Processed
Once an order has entered processing, been packed, or been prepared for dispatch, cancellation may no longer be possible.
We will review requests based on the current order status and let you know whether the cancellation can be accommodated. If the order can no longer be canceled, you may be able to request a return after delivery in accordance with our Return and Refund Policy.
Orders That Have Already Shipped
Orders that have been handed over to the shipping carrier generally cannot be canceled through our standard cancellation process.
If your order has already shipped, please contact us for assistance. After delivery, eligible items may be returned in accordance with our Return and Refund Policy. Return shipping costs and product condition requirements may apply.
Refunds for Canceled Orders
When a cancellation is approved, the refund will generally be issued to the original payment method. Refund processing is typically initiated after the cancellation has been confirmed.
Depending on your payment provider or financial institution, the refunded amount may take approximately 5–10 business days to appear in your account. Actual processing times may vary.
If you have not received your refund after the expected period, please contact your payment provider first. You may also reach out to our customer service team for assistance.
Order Changes
If you need to change your shipping address, contact information, or other order details, please contact us as soon as possible.
Changes cannot be guaranteed once an order has entered processing or been shipped. For furniture orders, please carefully review product dimensions, quantities, delivery details, and other order information before completing checkout.
Incorrect, Damaged, or Defective Orders
If you need to cancel or resolve an order because of an incorrect item, shipping issue, damage, or product defect, please contact us with your order number and relevant photographs, where applicable.
Our team will review the situation and explain the available resolution options in accordance with our policies and applicable consumer protection laws.
Contact Us
If you have questions about this Order Cancellation Policy or need help with a cancellation request, please contact us:
Store Name: Chicpaw
Website: chicpaw.us
Email: sales@chicpaw.us
Phone: +1 (704) 497-4627
Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Address: 15630 Gathering Oaks Dr, Huntersville, NC 28078-5673, United States
This policy does not limit any consumer rights that cannot legally be excluded under applicable law.