Shipping policy

Last Updated: October 10, 2026

At Chicpaw, we aim to make ordering furniture convenient and straightforward. This Shipping Policy explains how we process orders, calculate shipping charges, and deliver sofas, chairs, and other furniture products to customers within the United States.

Shipping Destinations

We currently offer shipping within the United States. Available delivery destinations and shipping options are determined by the products ordered and the shipping address provided at checkout.

If a product cannot be delivered to your address, the available options will be communicated during the ordering process or by our customer service team.

Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

Processing begins after payment has been confirmed. Orders placed on weekends or holidays will generally begin processing on the next business day.

During promotional periods, peak shopping seasons, or periods of high order volume, processing may take longer than usual. If additional information is needed to fulfill your order, we may contact you using the details provided at checkout.

Please note that order processing time is separate from shipping transit time.

Shipping Rates

We offer standard shipping rates based on the total merchandise value of your order.

• Orders of $150 or more: Free standard shipping.

• Orders below $150: A standard shipping fee of $7.95.

The applicable shipping rate will be displayed at checkout before you complete your purchase. Any applicable taxes or other charges will be shown separately where required.

Shipping promotions or special offers may have additional conditions, which will be communicated on our website when available.

Estimated Delivery Time

Our estimated shipping schedule for orders within the United States is as follows:

• Order Processing: 1–3 business days.

• Shipping Transit Time: Approximately 5–10 business days after dispatch.

• Estimated Total Delivery Time: Approximately 6–13 business days from the order date.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier schedules, product availability, weather, holidays, and other circumstances beyond our reasonable control.

Larger furniture items may require additional handling or specialized delivery arrangements. If special delivery conditions apply to a particular product, relevant information will be provided on the product page or during checkout.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email with your purchase details.

Once your order has been dispatched, we will provide shipping confirmation and tracking information when available. Please allow time for the carrier's tracking system to update after the package enters the shipping network.

You can use the tracking information to check the progress of your delivery. If you have questions about your shipment, please contact our customer service team with your order number.

Furniture Delivery

Furniture products may vary in size, weight, packaging, and delivery requirements. Please review product dimensions and specifications before placing your order to ensure that the furniture can fit through your doorways, hallways, staircases, and other access points.

Customers are responsible for providing an accurate and complete delivery address and any relevant delivery information at checkout.

Depending on the product and carrier service, delivery may be made to the address specified in the order without in-home assembly or placement. Unless expressly stated on the product page or at checkout, assembly, installation, and removal of existing furniture are not included.

Shipping Address Accuracy

Please check your shipping address carefully before completing your purchase, including the street address, apartment or unit number, city, state, and ZIP code.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional charges or delays may occur if a package must be redirected or reshipped because of incorrect or incomplete information provided at checkout.

Shipping Delays

We make reasonable efforts to meet the estimated delivery timeframes stated in this policy. However, delays may occur due to severe weather, carrier disruptions, high shipping volumes, holidays, transportation issues, or other unexpected circumstances.

If your shipment is delayed, please check the tracking information first. If the tracking status has not changed for an extended period or you need further assistance, contact our customer service team so we can review the situation.

Damaged or Incorrect Items

Please inspect your furniture and packaging when your order arrives. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the item and packaging where applicable. This information helps us assess the issue and determine an appropriate resolution.

Please retain the original packaging until the issue has been reviewed, if reasonably possible. We will provide further instructions regarding any return, replacement, or refund in accordance with our applicable policies and consumer protection requirements.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery area and ask household members or building management, where applicable.

You may also contact the carrier for additional delivery details. If the package remains missing, contact us with your order number and tracking information so we can review the situation and explain the next steps.

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping arrangements, delivery services, or business practices. Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically for the latest shipping information.

Contact Us

If you have questions about shipping, delivery estimates, tracking information, or a furniture order, please contact us using the details below.

Store Name: Chicpaw

Email: sales@chicpaw.us

Phone: +1 (704) 497-4627

Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET

Business Address: 15630 Gathering Oaks Dr, Huntersville, NC 28078-5673, United States

Thank you for choosing Chicpaw. We appreciate your business and look forward to helping you furnish your home.